In recent years, it seems that the world has learned, especially during the shutdowns as a result of the corona virus rampage, how to do almost every possible action in digital media. For quite a few people it started with online purchases from international websites that offer a wide variety of goods, from every possible brand, in a variety of sizes and many times, even at low prices compared to Israel. This is how we started purchasing fashion items, which were joined over time by electronic products and gadgets, toys and household items and more.
The Israeli market has also developed very quickly with regard to online sales, so that we are currently in a situation where many Israelis are less likely to enter physical stores, and instead prefer to order products through the websites and apps of those brands.
The digital revolution was a little late in reaching the financial world. After all, in this world there is a particularly large emphasis on security and safety, with strict regulation aimed at ensuring that customers' sensitive information is not leaked and, of course, blocking loopholes that could lead to theft. But today, we also carry out more and more financial operations online - bank transfers, various payments and so on.
Another step in the same revolution is now introducing Bituach Yashir, when in its application you can manage insurance claims in a transparent, simple and easier way than ever before.
Status+: You no longer need to call the hotline
The moment when we are required to activate car insurance, for example after a car accident, is almost always stressful and unpleasant. In such a situation, even when we talk to courteous representatives who give us all the necessary information, including a detailed description of the terms of comprehensive car insurance or mandatory insurance - it is difficult to remember everything and understand what is said, especially when it comes to insurance terms. Bituach Yashir decided to take action to correct the situation, and launched Status+ in the customer application.
The goal is clear: To allow us customers to know at any moment what the status of our claim is, to receive regular updates and to keep up to date with actions that we must do such as uploading documents if necessary, coordinating bringing a car to the garage and more. And all in an accessible interface that shows us all the information in front of our eyes, in a clear and simple way - undoubtedly a leap forward in the field of online service in the world of insurance.
The benefits of Status+
Complete transparency: At a glance in the application, you can see at what stage the claim is in the process, and what the next steps are.
Guidance for the next step: Instead of complicating insurance terms that most of the insured do not understand, the application presents clear instructions to the user, what to do in the next step, as well as what rights and benefits are due to the insured.
Shortening of times: Status+ makes it possible to streamline and shorten processes both for the insured and for Bituach Yashir, thus shortening the processing times of the claim.
The settlement benefit: A benefit that will be launched soon and will allow the insured to minimize the involvement in the process with the settlement garages, and speed up the processing of the claim even more.
How to use Status+?
It is not a separate application, but the regular Bituach Yashir customer application, which now includes a dedicated area for Status+.
The process starts already at the first stage of the claim, when using the application it is possible to report the exact problem because of which we contact the insurance company. From this moment you can see the updated status of the claim at every stage.
In addition, in Status+, you can receive information about rights such as a replacement vehicle, as well as make various arrangements digitally, as well as upload relevant documents. Also, all the details of the suppliers related to the process, from the garage, through the appraiser to the client portfolio manager on behalf of Bituach Yashir, are accessed in the application with their contact information.
It is especially important, for those of us who are used to conducting our daily lives on WhatsApp - with the help of Status+ you can be in contact with the accompanying representative from the insurance company on WhatsApp, without any need to wait on the line for the service center.
Fast direct service
In further adaptation to today's fast-paced era and as part of its efforts to provide policyholders with a quick and comprehensive response, Bituach Yashir also provides its policyholders with the "Fast Direct" service - which guarantees vehicle repair within three business days only. This, through one of the settlement garages on the company's list, which they entered after an in-depth screening process. Thus, it is possible to return to normalcy quickly, even after an accident that disabled the vehicle.
Receiving compensation in BIT
Do you deserve financial compensation following the lawsuit? With Bituach Yashir, you can receive it directly in the bit application - instead of having to wait for the transfer to the bank account, or hearing repeatedly that "the money will be transferred within 14 business days". This, with a limit of up to 50 thousand shekels.
In the bottom line, Status+ in the Bituach Yashir application marks another milestone in the digital revolution that is taking place in the insurance market in Israel, by allowing us to manage our car insurance claims easily and conveniently from the smartphone - as we have become accustomed to doing in recent years in almost every other area of life.