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First a disclaimer: Yoaz Hendel, Israel’s minister of communications, is an old friend. I have known him since we were both military reporters 15 years ago, and we collaborated a few years ago on a book about Israel’s shadow war with Iran.
As a journalist, Hendel wrote for years about the need to change Israel’s trajectory and shift the government from a state of populism to one of sincere work on behalf of the people. To his credit, he put down his pen and entered the fray.Supported by Amit Persiko, his chief of staff and a veteran of several governments, Hendel has been one of the refreshing surprises of this short-lived government. As minister of communications, he has tackled head-on some of the issues that have long plagued his ministry.A few examples: Hendel signed an order a few weeks ago giving Bezeq a license to operate in the West Bank. Until now, if a resident of a settlement wanted phone service, it was basically like asking Bezeq for a favor since without a license, it had no obligation to provide service beyond the Green Line. That is no longer the case.Another reform was the installation of fiber optic cables across the country, with a focus on the periphery. Until now only large companies had a license to lay cables, meaning that small towns, far from the center of the country, were not a priority since the big companies only paid attention to big contracts.What Hendel did was hand out licenses to smaller companies that only have to provide an NIS 100,000 guarantee, incentivizing them to lay fiber optic cables within development towns and beyond.He is also going up against the two large interest groups that have long been a problem for the Communications Ministry: the postal workers' union and the haredi sector. At the end of October, Hendel ordered the Israel Postal Company to present him within 40 days a list of reforms aimed at improving service. Anyone who lives in Israel and has ever had a letter or package sent to them knows how badly this is needed.With the haredi sector, Hendel is trying to break down barriers around the kosher phone market. Today, a rabbinic committee approves what numbers can be called from a Kosher phone, excluding, for example, mental health hotlines. Hendel wants to open up competition in the kosher market, and he held a hearing a few weeks ago for the operators to present their plans.Another example: until now, if someone wanted internet service, they needed two companies: one to provide the internet and the other for the infrastructure. What effectively happened was that people jumped between companies so often that they forgot to cancel past lines, leading to an astounding NIS 50 million lost annually by consumers. What did Hendel do? He forced the internet companies to provide both services as a single package – the internet and the infrastructure.All of the above is without even mentioning the 5G revolution that is coming, following Hendel’s decision last month to award licenses to Bezeq, Partner and Cellcom to upgrade 800 new antennas that will provide high-speed 5G phone and data service.This is called working for the people and it is work like this - being done by ministers across the country – that could be lost if we go to yet another election.